Case Study: JDE Peet’s achieves smarter, more compliant travel and expense management with SAP Concur

JDE Peet’s standardizes travel and expense across 40 markets with SAP Concur

JDE Peet’s, a global coffee and tea company with over 20,000 employees, faced challenges with varying expense processes, local regulations, and limited spending visibility due to its international scale. To address this, the company implemented SAP Concur solutions, including Concur Travel and Concur Expense, to standardize its global travel and expense management on a single, compliant platform.

By implementing SAP Concur, JDE Peet’s gained greater control and efficiency, reducing manual work for employees and managers. The vendor's solution provided a foundation for proactive insights and AI-driven efficiency, including a pilot chatbot that reduced repetitive support queries. SAP Concur is now used in approximately 40 markets, helping JDE Peet’s move towards predictive analytics and data-driven decision-making for a more transparent and objective approval process.

JDE Peet’s