Case Study: IBM modernizes global travel and expense management with SAP Concur

IBM streamlines travel and expense for 400,000 employees with SAP Concur

IBM Corporation, a global technology and consulting company with nearly 400,000 employees, faced the challenge of replacing its outdated and separate travel and expense solutions that were nearing end-of-life. The company needed a new, cloud-based platform from a vendor like SAP Concur to provide its massive global workforce with the flexibility to manage expenses anytime, anywhere and to support its strategy of constant innovation.

SAP Concur implemented its Concur Travel & Expense and Concur Request solutions, which provided a fully integrated, user-friendly platform. A key innovation was IBM's creation of TravelBot, a cognitive assistant built on top of the SAP Concur software using Watson, which handles over 400 natural language questions daily. The solution provided by SAP Concur gave the company total visibility and greater control, significantly reduced the burden on internal teams, and saved employees valuable time and effort.

IBM Corporation