Case Study: CWT achieves global travel visibility and a seamless traveler experience with SAP Concur solutions

How SAP Concur Solutions Help CWT Deliver Value to a Global Client Base

CWT is a global B2B4E travel management company serving clients in ~145 countries with more than 15,000 employees. It faced the complexity of delivering a consistent, localized travel program across diverse languages, currencies, tax and security regulations, off‑channel bookings and evolving requirements (including duty of care during COVID‑19), while giving clients full visibility into travel spend and activity.

CWT integrated SAP Concur solutions—Concur Travel, Concur Request, TripLink and myCWT—into its Online Booking Tool and back‑office systems to provide a single, configurable global platform. The result is end‑to‑end booking, expense and reporting workflows with localized support, 100% data transparency, improved policy compliance, stronger duty of care, better spend management and a more seamless traveler experience that can be deployed and adapted across markets.

CWT

Phil Wooster

Vice President of Sales