Case Study: County of San Bernardino achieves 50% faster expense processing with SAP Concur

How San Bernardino County halved expense processing time with SAP Concur

San Bernardino County, a vast California jurisdiction serving about 2.2 million residents with roughly 25,000 employees across 40 departments, needed to modernize travel and expense management. Its legacy ERP lacked mobile access and integration during a transition to SAP S/4HANA, creating delays handling thousands of expense reports under a tight 10-month rollout window.

Partnering with Supply Chain Partner to implement SAP Concur (piloted in three departments and using an FTP-based integration), the county introduced mobile e-receipts, travel card reconciliation, GPS mileage tracking, and focused change management. In less than a year they processed 9,000+ expense reports and 3,800 request reports totaling $3.8M, cut expense processing time by 10 days, sped request delivery by 50%, improved oversight and savings, and reduced administrative workload.

County of San Bernardino

Rosa Gonzalez

Functional Analyst