Case Study: State Accounting Office achieves greater compliance, faster reimbursements, and better controls with SAP Concur

How a State’s commitment to increasing compliance resulted in significant improvements in government travel and spend management

A U.S. state agency (State Accounting Office) supporting about 70,000 employees faced a paper-based, manual travel and expense process that produced slow reimbursements, limited spend visibility, inconsistent approvals, and weak controls—especially around mileage and per diem—which increased risk of error and fraud.

The state implemented SAP Concur Travel & Expense as a SaaS, pre-configuring policy, automated mileage waypoints, itinerary-driven per diem, GL mapping, mobile receipt capture and built-in audit rules. The result: streamlined approvals, faster reimbursements (most reports completed in 0–3 days), 86% of frequent users finding approvals easy, elimination of mileage fraud, richer spend visibility for hotel and vendor negotiations, and materially improved compliance across agencies.

State Accounting Office