Case Study: Federal Government Service Provider achieves streamlined, scalable travel and spend management with SAP Concur (ConcurGov)

How a Federal Government Service Provider is Evolving with SAP Concur

A federal shared-services agency that supports more than 20,000 employees and 49 client agencies faced a complex challenge: replace disparate, paper-based travel and spend processes with a single, secure, scalable solution that met strict federal compliance and integrated with their financial systems while improving user experience and operational efficiency.

The agency implemented SAP Concur’s ConcurGov across 49 agencies, standardizing processes, centralizing support, and deploying advanced interfaces and testing to ensure reliable rollouts. Results include faster approvals (processing twice as many documents and cutting voucher approval time by over 25%), a 5% reduction in hotel leakage, improved visibility and compliance, and expansion of the solution to additional customers.