Case Study: Federal Transportation Agency achieves simplified global travel management and millions in cost savings with SAP Concur (ConcurGov)

How a Federal Agency Manages a Global Travel Network with ConcurGov

A large federal agency with 60,000 employees and missions in 132 countries faced complex, often last‑minute travel for roughly 30% of its workforce. Managing diverse travel types, surge staffing and strict federal regulations created heavy administrative overhead, inconsistent policy compliance and a need to reduce travel spend without interrupting operations.

The agency implemented SAP Concur’s ConcurGov SaaS with onsite system administrators and TMC support to automate policy enforcement, centralize travel and spend data, improve venue sourcing and reporting, and handle surge events. The result: stronger compliance, greater visibility, higher online adoption (about 77% in 2015 to 81% in 2016), roughly $5.3M saved in voucher fees plus trip‑level savings (≈$40K for one event), and reduced fraud, waste and administrative burden.