Case Study: Gonzaga University achieves faster expense processing and clearer spend visibility with SAP Concur

Gonzaga University Implements SAP Concur to Save Time and Resources

Gonzaga University, a private Catholic Jesuit institution in Spokane with about 1,133 FTE employees and 7,500 students, needed to replace a paper‑based travel and expense process with a modern, cloud solution to improve data visibility, automate workflows, support sustainability goals, and free up staff time to focus on the university’s mission.

Gonzaga implemented the SAP Concur suite (Expense, Invoice, Travel, Request, Locate and Intelligence), integrated with campus systems and administered by the finance office. The solution automated expense handling (including personal‑expense tracking), improved reporting and traveler safety, and centralized spend. Results included cutting expense processing from 7–15 days to under 3 days, negotiating up to 10% travel discounts, saving over $9,000 in four months by reclaiming unused ticket credits, and increasing corporate‑card rebate revenue by 82% in one year.

Gonzaga University

Linda Wilson

Director of Finance Systems and Services