Case Study: Gonzaga University builds trust and managed travel success with SAP Concur

Gonzaga University builds trust with SAP Concur after one key implementation misstep

Gonzaga University, a higher education institution with a traditionally non-mandate culture, faced a significant challenge in implementing a managed travel program for its faculty and staff. The university partnered with SAP Concur to overcome this cultural hurdle and gain the benefits of a formalized travel policy and duty of care.

SAP Concur worked to build a strong partnership and trust with Gonzaga, which was pivotal to the program's success. The vendor's solutions helped the university successfully implement its managed travel policy. While policy exceptions occasionally occur, the university reports high compliance, with no repeat offenses from travelers. The program proved especially critical for duty of care, ensuring traveler safety during crises and solidifying campus-wide support for the managed travel solution provided by SAP Concur.

Gonzaga University