Case Study: Fulton County Schools achieves paperless, end-to-end expense management and faster reimbursements with SAP Concur

Fulton County Schools & Genesis Consulting - Customer Case Study

Fulton County Schools, the fourth-largest district in Georgia with about 89,000 students and 11,000 staff, was hampered by a paper-based travel and expense process: SharePoint requests, spreadsheet expense reports, lost receipts, no automated routing for grants or out-of-state travel, limited visibility, and manual month‑end accounting that created delays and audit challenges.

Partnering with Genesis Consulting, FCS implemented SAP Concur (Expense, Request and SAP ICS Connector), configured automated workflows and audit rules, and integrated the solution with its ERP alongside a focused change-management program. The outcome: trip approvals dropped from 5 to 2 days, reimbursements from 7 to 3 days, report generation fell from ~200 hours to under 1 hour monthly, posting time reduced from 180 to 2 hours, and the district gained faster, more compliant spend visibility and strong ROI.

Fulton County Schools

Suzanne Hatfield

Executive Director