Case Study: Ericsson achieves increased global control, efficiency and cost savings with SAP Concur

Ericsson realizes increased control, efficiency and cost savings globally with Concur

Ericsson, a global telecommunications leader with over 116,000 employees and operations in 175 countries, faced costly inefficiencies from multiple manual and web‑based expense systems. The company lacked centralized control and visibility into travel spend, required employees to enter VAT, allowances and currency rates manually, and endured reimbursement times of up to two months.

After a pilot, Ericsson implemented Concur’s web‑based on‑demand expense solution and integrated it with its corporate American Express cards. Automation of VAT, currency conversion and travel allowances, plus powerful reporting, delivered 100% employee adoption, cut reimbursement time to six days, improved spend visibility for better supplier negotiations, and produced measurable control, efficiency and cost savings as the rollout expanded to additional countries.

Ericsson

Ali Sadek

Global Travel and Expense Manager