Case Study: Brother achieves Europe-wide finance transformation and improved employee experience with SAP Concur

Employee Experience and Talent Retention at the Heart of Brother’s Europe-Wide Finance Transformation

Brother UK, part of Japan-based Brother Industries, is a long-established technology solutions provider with hundreds of employees across Europe. As the business grew, spend management had become fragmented—some offices used SAP Concur while others relied on spreadsheets or local systems—creating inefficiencies and repetitive manual work that threatened employee experience and retention.

Brother rolled out SAP Concur Expense, Concur Audit and Consultative Intelligence across Europe using a phased pilot, local “expense champions,” job shadowing and clear change management. Automation freed finance teams from manual tasks, improved spend visibility and controls, enabled richer reporting and forecasting, and retained talent (one auditor moved into treasury), while boosting engagement and preparing KPIs to quantify efficiency and cost savings.

Brother

Stuart Maclean

Head of Finance & Corporate Planning