Case Study: Booz Allen Hamilton achieves government compliance and travel and expense efficiency with SAP Concur

Effectively managing the complexities of government contractor compliance

Booz Allen Hamilton, a Fortune 500 management, technology and engineering firm serving U.S. government and commercial clients, faced a major travel-and-expense challenge: consultants and staff create roughly 140,000 expense reports a year, and strict FAR/DCAA requirements exposed gaps in their legacy tools for documentation, coding and audit readiness. The company needed better controls, visibility and automated approval workflows to ensure compliance and reduce processing errors.

Booz Allen implemented Concur Travel & Expense (plus P-card and folio mapping), integrating travel booking with e‑receipts and built‑in audit rules, flags and automated routing to enforce policies and capture required documentation. The result was higher visibility and efficiency—online booking rose from under 20% to over 80% (with airfares ~22% lower when booked online), lower return rates (about 10–13%), improved auditor productivity handling high volumes, reduced costs and a paperless, audit-ready T&E process.

Booz Allen Hamilton

Sandra Ochoa

Accounts Payable Supervisor