Case Study: CareerBuilder achieves streamlined travel and expense management, faster processing, and fewer errors with SAP Concur

Driving Business Value Through Travel and Expense Management Maturity at CareerBuilder

CareerBuilder, the largest online job site in the U.S. with about 3,000 employees and 24 million monthly visitors, faced fragmented travel and financial processes: travel booking via Orbitz for Business, an imaging system for invoices with manual approvals, Concur Expense for expense reports, and spreadsheet‑based purchase requests. This patchwork was hard for business users and finance teams to navigate, especially for a travel‑heavy sales organization that generates frequent trips and many expense reports.

In 2010 CareerBuilder consolidated these workflows by deploying Concur Travel and Expense across the company (supporting roughly 1,500 regular travelers and expense reporting for all 3,000 employees). The integrated, cloud‑based platform and mobile apps simplified booking and reporting (trip booking cut from ~15 to 5–7 minutes; expense reports from 30–60 to 5–10 minutes), eliminated daily invoice errors, improved policy compliance and visibility, and reduced processing head count—freeing staff for higher‑value analysis.

CareerBuilder

Jeff Cole

Senior Director of Information Management