Case Study: County of San Bernardino halves expense processing time with SAP Concur

County of San Bernardino cuts expense processing time by 50% with SAP Concur

San Bernardino County faced challenges with an outdated ERP system that lacked integration and mobile capabilities, causing delays in processing travel and expense requests for its 25,000 employees. To modernize and streamline operations, the county partnered with vendor SAP Concur, implementing its integrated travel and expense management solution.

The solution, implemented with help from partner SCP, provided seamless integration with the county's SAP systems and critical mobile accessibility. The results were significant: SAP Concur helped halve expense processing time, achieving a 50% faster request report delivery and cutting report processing time by ten days. The county also gained greater oversight and savings, processing over 9,000 expense reports efficiently.

County of San Bernardino