Case Study: Whidbey Island Bank achieves five times faster invoice payments with SAP Concur

Concur Invoice helps Whidbey Island Bank achieve superior savings

Whidbey Island Bank, a 30‑branch community bank in the Pacific Northwest recently acquired by Heritage Bank, was processing roughly 18,000 invoices and had doubled in size through acquisitions. The bank needed to avoid doubling invoice-processing time and resources, gain visibility into spend, speed vendor payments, and move from a paper‑based workflow to an automated end‑to‑end process.

By implementing Concur Invoice and Expense with Intelligent Capture and centralized workflow, Whidbey automated invoice capture, approvals and payments—cutting payment time from about three weeks to four days (five times faster). The bank reduced A/P staff dedicated to processing by nearly 60%, eliminated duplicate charges, gained instant web access and 100% spend visibility, and freed finance teams to focus on analysis and standardizing processes.

Whidbey Island Bank

Darin Johnson

VP and Controller