Case Study: Cengage Learning eliminates back-office work and saves time with SAP Concur (Concur Travel & Expense)

Concur Eliminates Back Office Work and Saves Time

Cengage Learning, a Kentucky-based publishing company with about 6,000 employees, struggled with an expense system that couldn't scale globally and relied on paper-based, time-consuming back-office processes. The lack of real-time visibility and tax-audit support made tracking travel and expenses inefficient and compliance difficult.

By deploying Concur Travel and Concur Expense, plus Concur’s audit feature, Cengage automated and centralized its T&E workflow, eliminated paper processes, and gained real-time visibility into total spend. The result: streamlined expense processing, improved compliance and tax support, and measurable time and cost savings.

Cengage Learning

Joe Friedl

Operations Manager