Case Study: Deutsche Post DHL achieves rapid ROI and near-zero corporate card fees with SAP Concur

Concur Delivers Exceptional ROI for Global Logistics Leader, Deutsche Post DHL

Deutsche Post DHL, a global logistics leader with over 500,000 employees operating in 221 countries, needed a reliable, transparent travel and expense system to support thousands of travelers and massive back-office operations. Manual expense reporting, off-site receipt storage and delayed corporate-card payments were creating inefficiencies, hidden costs and limited visibility for strategic spending decisions.

DHL implemented Concur Travel & Expense and Concur Expense Pay across its U.S., Mexico and Canada business units, integrating travel booking, corporate card processing, expense reporting, mobile approvals and business intelligence. Within a month booking-tool adoption jumped from 13% to over 90%, corporate-card late fees fell to nearly zero, headcount and storage costs tied to manual reports were reduced, and card-incentive savings effectively offset implementation fees—delivering rapid, measurable ROI and real-time spend visibility.

Deutsche Post DHL

Michelle Hunt

Regional Category Manager