Case Study: Bon Secours Health System achieves streamlined travel and expense management and greater spend visibility with SAP Concur

Concur and Bon Secours Partner to Support the Best Result

Bon Secours Health System is a not‑for‑profit Roman Catholic health network with about 25,000 employees operating roughly 20 hospitals and numerous care facilities across seven states. The organization faced fragmented, facility‑level travel and expense (T&E) processes—manual data transmission, lost receipts, time‑consuming reporting, errors, and limited visibility into spend.

Bon Secours deployed SAP Concur solutions (Travel, Expense, Intelligence, Managed Reporting, Company Bill Statements and mobile apps) to centralize and automate T&E. The result: roughly 16,000 users now submit streamlined reports (about 3,800 monthly) against $13M annual spend, elimination of paper receipts, real‑time access to credit card data, $1.4M tracked mileage (285,000 miles), improved policy compliance, faster approvals, and stronger vendor negotiations such as preferred hotel rates.

Bon Secours Health System

Felicia Lawrence

Travel and Expense Program Administrator