Case Study: Cisco Systems achieves higher employee satisfaction and better data quality with SAP Concur

Cisco Systems Increases Employee Satisfaction and Improves Data Quality for Operational Excellence and Compliance

Cisco Systems, a global leader in IT, networking, and cybersecurity with over 50,000 employees, faced low user satisfaction, poor data quality, limited visibility into supplier-direct bookings, inaccurate travel spend reporting, and a high paper-receipt carbon footprint prior to 2018.

Cisco deployed Concur Travel and Expense solutions—including Concur Intelligence, ExpenseIt, and TripLink—across more than 88 countries in under a year. The rollout improved visibility and reporting, reduced paper receipts, and raised employee satisfaction from 48% to 77%, driving better operational excellence and compliance.

Cisco

Alexandra Lopez

Chief Procurement Officer