Case Study: Chubb Corporation achieves a 136% boost in travel savings and streamlined bookings with SAP Concur

Chubb trims travel budget with online automation

The Chubb Corporation, a global insurer serving high‑net‑worth individuals and executives, sends employees around the world and is aggressive about managing travel costs. Chubb’s existing online booking tools couldn’t handle complex itineraries (multi‑city, international, open‑jaw trips), so employees often reverted to phone bookings, limiting adoption and control over spend.

In 2003 Chubb implemented Concur, trained 1,400+ travelers, appointed an in‑house expert, and closed its on‑site travel office to shift fulfillment online and integrate meetings management. The move drove major savings and adoption: fixed travel expense savings rose 136%, average transaction fees fell 15%, air volume grew 3% and total transactions increased 26%; first‑pass “touchless” booking reached 95%, average ticket price dropped 19%, and overall adoption sits between 87–93% (100% for eligible trips).

Chubb Corporation

Sheri Bonsall

Assistant Vice President, Administrative Services