Case Study: Cable & Wireless achieves 63% faster expense processing and rapid reimbursements with SAP Concur

Cable & Wireless Deploys Concur for Maximum ROI

Cable & Wireless, a global data and Internet services provider with 12,000 employees, faced an inefficient, paper‑based travel and expense process that wasted employee time, produced inaccurate claims, obscured consolidated spend and delayed reimbursements by three to four weeks—making VAT recovery and global compliance difficult. The company needed a scalable, multinational solution to improve control, visibility and productivity.

Cable & Wireless implemented Concur (deployed across the Atlantic in 50 days) to standardize and automate T&E, including pre‑population from corporate American Express cards. Results included reimbursements in about four days, a 63% drop in expense processing time (from seven to 2.25 days), a reduction in processing staff from 12 to five, improved VAT recovery and richer spend reporting that enabled travel‑cost reductions and better vendor negotiations.

Cable & Wireless

Fiona Croft

Director of UK Shared Services