Case Study: Barton Malow reduces expense report issues with SAP Concur

Barton Malow reduces expense batch failures to zero with SAP Concur

Barton Malow, a US construction company with a long history of landmark projects, sought to simplify the expense management process for its 3,600 employees. Their challenge was to provide an easy-to-use system that would reduce time-consuming queries and errors for staff both in the office and on construction sites. To address this, they turned to SAP Concur and its expense management products.

The solution implemented was Concur User Assistant by WalkMe, which provided users with integrated guidance to complete expense claims independently and correctly. As a result of working with SAP Concur, Barton Malow processes over 4,300 expense reports every quarter and has reduced payment batch failures to zero, eliminating the additional manual work that was previously required to resolve them.

Barton Malow