Case Study: Barton Malow simplifies expense management and eliminates batch failures with SAP Concur

Barton Malow eliminates batch failures and streamlines 4,300+ quarterly expense reports with SAP Concur

Barton Malow, a US construction company with 3,600 employees, faced challenges with its expense management process. Staff, many of whom work on construction sites and don't regularly submit expenses, often struggled with the system, leading to errors and a high volume of support queries for the Treasury and Shared Services team. These errors could cause entire payment batches to fail, requiring significant time from both treasury and IT staff to resolve.

To address this, Barton Malow implemented SAP Concur's Concur User Assistant by WalkMe. This solution provides real-time, in-application guidance to users, helping them complete expense reports correctly and avoid errors before submission. As a result of implementing SAP Concur's tool, batch failures were reduced to zero and employee satisfaction greatly improved. The Treasury team saved a significant amount of time previously spent on support, allowing them to focus on higher-value priorities for the business.

Barton Malow