Case Study: Center for Community Self-Help achieves real-time travel-spend visibility and streamlined expense reporting with SAP Concur

Award-Winning Non-Profit Credit Union Achieves Profitable Savings with Concur

The Center for Community Self-Help is a national non-profit financial institution based in Durham, NC, with about 500 employees and six regional offices. Processing more than 120 expense reports monthly and roughly $1.5M in annual travel spend, the organization was hampered by slow, paper-based T&E processes that couldn’t keep up with its rapid growth and geographically dispersed travelers.

Self-Help implemented Concur Travel and Concur Expense (with corporate card integration and mobile capabilities), and added Concur Business Intelligence to gain reporting visibility. The incremental rollout streamlined booking, eliminated paper submissions, delivered real-time credit card data for 100% accurate daily reconciliation, sped reimbursements, reduced administrative burden to a single manageable FTE, and gave leaders complete visibility to enforce travel policy and control spend.

Center for Community Self-Help

Merald Holloway

VP-Director of Administrative Services, Center for Community Self-Help