Case Study: Gonzaga University achieves seamless remote-work transition and real-time spend visibility with SAP Concur

Automation Helped Gonzaga University Seamlessly Pivot to a Remote Work Environment

Gonzaga University, a 1,200‑person higher education institution, faced a paper‑heavy, manual travel, expense and invoicing process that lacked transparency and real‑time spend insight. When COVID‑19 struck the university needed to quickly repatriate students and shift faculty and staff to remote work, which would have been extremely difficult without streamlined finance and travel systems.

By implementing the SAP Concur suite (Expense, Invoice, Locate, Request, Consultative Intelligence and related tools) Gonzaga automated accounts payable, gained near‑real‑time spend reporting, and established a managed travel program. The result was a smooth remote transition, rapid identification and return of travelers, continuous reimbursements and payments, improved CFO visibility into spend, and a stronger partnership with its vendor that supported crisis response and ongoing policy evolution.

Gonzaga University

Linda Wilson

Director of Finance Systems and Services