Case Study: Federal Trade Agency achieves streamlined, cost-saving travel and spend management with SAP Concur (ConcurGov)

Agency Dedicated to International Trade Takes Travel Services to a New Level

A 20,000-employee federal agency responsible for protecting U.S. borders and enforcing trade and transport laws faced a cumbersome travel and spend management system dominated by manual workarounds, reporting delays, accounting and CBA errors, lost receipts, and difficulty handling frequent last‑minute or complex travel changes.

The agency implemented SAP Concur’s ConcurGov—including BI reporting, flexible voucher/authorization edits, automated voucher amendments, advanced audit controls, and dedicated system administrators—standardizing processes, eliminating many manual workflows, and improving visibility for FOIA and Congressional requests. Results included measurable time and cost savings, greater compliance and transparency, and increased use of discounted government fares (full‑price trips reduced to under 25% of bookings).