Case Study: Adelman Travel achieves real-time traveler safety and duty of care with SAP Concur TMC Messaging

Adelman Delivers the Ultimate Value to their Clients with TMC Messaging

Adelman Travel, a 29-year travel management leader based in Milwaukee, serves enterprise clients worldwide and faced the challenge of delivering consistent traveler safety and duty-of-care across diverse client needs. With travelers scattered across high-risk destinations and varying corporate policies, Adelman needed a flexible, real-time risk management solution that could proactively reach and assist travelers when it mattered most.

By integrating Concur TMC Messaging (with Concur Travel and TripLink), Adelman implemented automated two-way SMS, email and phone communications, itinerary-specific alerts and traveler-location tracking with country risk levels. The solution enabled timely, customizable outreach and faster agent response during disruptions, boosting duty-of-care compliance, reducing risk, saving time and improving overall client service.

Adelman

Ivan Imana

Chief Information Officer