Case Study: SavaSeniorCare Administrative Services achieves faster reimbursements, full spend visibility, and $217,000 in annual savings with SAP Concur

A Streamlined Expense Process Frees SavaSeniorCare Staff to Focus on Residents

SavaSeniorCare Administrative Services, a provider with 195 facilities across 22 states and about 20,000 employees, relied on a paper-based expense and mileage reimbursement process while many staff—especially sales, marketing and clinical teams—drove regularly for work. That manual system required handwritten mileage logs and mailed spreadsheets, offered no visibility or policy enforcement, and left employees waiting up to a month for reimbursements.

SavaSeniorCare rolled out SAP Concur (Concur Expense, Expense Pay, Policy Audit and the mobile app), backed by proactive communication and mandatory training, plus a mileage vs. rental decision tool. The change sped reimbursements to under a week, cut processing costs from $23 to $12 per report, delivered about $217,000 in T&E savings in year one, improved compliance and visibility into spend, and increased employee convenience and satisfaction.

SavaSeniorCare Administrative Services

Dorene Graham

Travel Manager