Case Study: Telekom Slovenije achieves a fully automated, faster e‑shop and reduced operating costs with SAP Commerce Cloud

Serving Slovenija with a fully automated shopping experience

Telekom Slovenije, Slovenia’s leading telecommunications and ICT provider, needed to expand its business model beyond connectivity and subscriptions by launching a 24/7 online shop for both consumers and businesses. Facing legacy on‑premise constraints, manual processes, and the need for real‑time inventory and multi‑device availability, Telekom Slovenije transitioned their existing SAP Commerce on‑premise solution to SAP Commerce Cloud to support a broader product assortment and a seamless digital shopping experience.

Using SAP Commerce Cloud, Telekom Slovenije deployed a consolidated, automated multi‑channel e‑shop in seven months that unified 70+ suppliers, serves ~300,000 end users and handles 40,000+ orders per year with most deliveries in 1–2 business days. SAP Commerce Cloud improved front‑end responsiveness (about 20% faster image/load times), reduced operational on‑prem costs by roughly 20%, decreased failed orders, sped up deployments, freed developer resources for strategic work, and delivered a more scalable, secure and agile commerce platform.

Telekom Slovenije

Boštjan, Jesenice

Current Customer