Case Study: Prosafco achieves streamlined, client-specific B2B e‑commerce and 10% SME online revenue with Sana Commerce

Staying ahead of the game with an Integrated e-commerce Solution

Prosafco is a Belgian distributor of personal protective equipment with over 30 years’ industry experience. To grow beyond large enterprise accounts and capture the SME market while keeping services flexible for big clients, the company needed a strong online presence that would integrate with its Microsoft Dynamics AX ERP and support client-specific requirements.

Prosafco implemented the Sana e‑commerce platform integrated with Dynamics AX, enabling real‑time inventory, accurate client pricing, included transportation fees, and the ability to create separate web store catalogs per customer. Within a year the web store generated 10% of SME turnover, sharply reduced manual order entry, and simplified complex ordering scenarios (for example, multi‑branch customers ordering under one VAT number), freeing customer service to focus on higher‑value work.

Prosafco

Michel Waumans

CEO