Case Study: SSS Australia increases online orders from 20% to 55% and reduces TCO by 20% with Sana Commerce

SSS Australia is disrupting a traditional health care industry with a powerful ERP-integrated e-commerce platform

SSS Australia is a leading provider of wholesale healthcare supplies in Australia that built its business around giving customers a valued experience. The company was held back by an outdated, slow “90s”-era e-commerce site that customers and sales staff refused to use, leaving only 20% of orders online and constraining growth despite being integrated with Microsoft Dynamics AX.

SSS replaced the legacy store with Sana Commerce, chosen for its seamless Microsoft Dynamics AX integration and strong implementation support. The new platform raised online orders from 20% to 55% (nearly a 3x increase), cut total cost of ownership by about 20%, boosted operational efficiency by reducing phone/fax/email order handling, and drove higher organic traffic and new customer registrations.

SSS Australia

Soren Rasmussen

IT & Customer Support Manager