Case Study: Richa accelerates B2B order processing with Sana Commerce

Richa saves 2 FTEs with Sana Commerce

Richa, a designer and manufacturer of high-quality motorcycle gear, faced significant administrative challenges due to its exponential growth. The company was overwhelmed with manual order processing and constant inventory questions from its dealers. To find a more efficient way to handle this, it turned to its IT partner and implemented a solution from vendor Sana Commerce.

Sana Commerce provided a B2B portal that integrated seamlessly with Richa's Microsoft Dynamics NAV system. This solution automated order processing and gave clients real-time access to inventory data. The results included a time saving equivalent to two full-time employees, a reduction in the margin of error from 1 in 100 to 1 in 1000, and far fewer inventory questions, allowing staff to focus on improved client service.

Richa