Case Study: PTL ONE achieves 10x faster online customer service and ERP-integrated e-commerce with Sana Commerce

PTL ONE finds an e-commerce solution that fits their business and customer needs Sana Commerce

PTL ONE is a 38-year-old wholesale and retail distributor serving the travel and leisure industry that prioritizes long-term customer relationships. After two prior e-commerce investments—one slow and poorly integrated with their SAP Business One ERP, the other customer-friendly but inefficient for the business—they sought a solution that would deliver real-time, customer-specific pricing, accurate inventory, and seamless ERP integration.

They implemented Sana Commerce, an ERP-integrated e-commerce platform, and added targeted customizations (discounted-price email confirmations, UPCs and images on orders, and a “Represent All Customers” sales rep feature). The Sana 9.3 upgrade resolved performance issues, eliminated customer complaints, and supported year-over-year growth; live chat and automation now let customer service respond up to 10x faster, reduce manual order entry, and scale the business more effectively.

PTL ONE

Gary Rollar Jr.

Vice President of Operations