Case Study: Krautli improves speed and service with Sana Commerce Cloud

Krautli streamlines automotive orders with Sana Commerce in just 3 systems

Krautli, a Belgian wholesaler of automotive parts founded in 1946, faced challenges with a slow and error-prone order process due to multiple independent systems. Their web store was managed by a third party, making updates difficult, and integration with their essential TecDoc database and Microsoft Dynamics AX ERP was a significant hurdle. This led to lengthy processing times and an inability to offer personalized service to customers.

Sana Commerce implemented its integrated e-commerce solution, which connected Krautli's web store directly to their Microsoft Dynamics AX ERP and the TecDoc system. This centralized management in-house, allowing for rapid updates and personalized customer catalog views. As a result, Krautli achieved improved speed and service, with the system automatically sending order confirmations and giving customers self-service access to order history and invoices, greatly reducing the need to contact the internal sales department.

Krautli