Case Study: IHL achieves omnichannel e‑commerce and real-time Dynamics NAV integration with Sana Commerce

How IHL Embraced Omnichannel With E-Commerce

Investments Hardware Limited (IHL) is a Canadian, family-owned supplier in construction and building materials operating a 120,000 sq ft warehouse and 40,000 sq ft showroom with a 15,000‑SKU catalog and Microsoft Dynamics NAV ERP. Their legacy web store couldn’t keep pricing and inventory in sync with NAV, producing occasional pricing discrepancies and customer hesitation, and it wasn’t optimized for mobile ordering by contractors on job sites.

IHL adopted Sana Commerce, which integrates in real time with Dynamics NAV and provides a responsive web store and admin tools, eliminating manual data-sync scripts. The change freed the e-commerce team to improve product content and enabled omnichannel features — in-store kiosks, night orders with next‑day delivery, and in-store pickup — boosting efficiency, customer trust and convenience while saving clients time and money.

IHL

Nan Xu

E-Commerce and Digital Specialist