Case Study: Eichholtz achieves faster deliveries and higher customer satisfaction with Sana Commerce

How Eichholtz Put Customers in Control With E-Commerce

Eichholtz is a Benelux-based B2B wholesaler of luxury furniture, lighting and accessories that wanted to modernize its online presence and simplify a time-consuming sales process. Their existing website functioned only as a catalog, orders were taken by phone and email, and inaccurate inventory and delivery information led to delays and dissatisfied customers.

Eichholtz implemented Dynamics NAV and a Sana Commerce web store that syncs ERP data in real time, giving customers self-service control (order placement, queue visibility and delivery scheduling). The result: higher customer satisfaction, more repeat sales, a major reduction in back-office workload, and order-to-door time shrinking from about 36 days to 6–7 days—delivering better service without increasing headcount.

Eichholtz

Joes van ‘t Leven

Finance and Control Manager