Case Study: Coulisse achieves 60% online orders and improved global customer service with Sana Commerce

How Coulisse continued to improve its customer service as its business grew

Coulisse is a global supplier of window coverings founded in 1992 with offices in cities such as Miami, Shanghai and Moscow, serving both DIY and custom markets. Facing rapid international growth, time-zone challenges and customers unaccustomed to e-commerce, the company needed a strategy and technology to move sales online while maintaining high levels of customer service.

Working with Prodware, Coulisse implemented Microsoft Dynamics NAV as a single source of truth and built an integrated web store with Sana Commerce, automating order processing and giving customers 24/7 access to product, price and inventory information. The result: streamlined operations, improved customer satisfaction and a dramatic shift to online ordering — from 0 to 60% of orders placed online within a year — accelerating internationalization and ROI.

Coulisse

Roy Ebbekink

Online & Technology Marketer