Case Study: HOBART achieves 15% more online orders and major order-processing time savings with Sana Commerce

HOBART’s new spare parts online store saves it and its customers an enormous amount of time in order processing

HOBART, a world market leader in commercial foodservice equipment with over 100 years of experience and around 6,900 employees, needed a modern spare parts online store to replace an underperforming, inflexible system. The company required fast performance, an add-to-cart function, easy administration and customer use, and seamless integration with its Microsoft Dynamics NAV ERP.

Sana Commerce built and implemented the new e-commerce solution in collaboration with HOBART’s IT and service teams, directly integrating the store with NAV. The result: about 15% of orders shifted from phone/mail/fax to the web (roughly 690 online orders/month), significant time savings through automated order processing, higher customer satisfaction thanks to add-to-cart and Excel/CSV import features, and plans to expand features and languages for international rollout.

HOBART

Sophie Fischer

Project Management After Sales