Case Study: Harrison & Clough reduces customer service calls by 80% with Sana Commerce

Harrison & Clough - Customer Case Study

Harrison & Clough, a Yorkshire-based distributor of quality fasteners and fixings, wanted to make ordering easier for customers while reducing the heavy IT burden caused by maintenance issues and manual updates. To solve this, they turned to Sana Commerce and its Sana Commerce Cloud platform to support a more efficient online channel.

Sana Commerce centralized inventory and pricing management, allowing real-time updates and giving sales teams more independence without relying on IT or marketing. The result was stronger team efficiency, improved accuracy, and better customer service, including an 80% reduction in customer service calls.

Harrison & Clough

Stuart Smith,

IT Database Administrator