Case Study: Windy City Limousine achieves real-time visibility, improved safety, and 30% fewer dispatch calls with Samsara

Windy City Limousine & Bus Uses Samsara to Provide Real-time Location Information to Customers, Keep Passengers Safe, and Increase Efficiency

Windy City Limousine & Bus is a Chicago-based, customer-focused passenger transit company with more than 350 vehicles. Rapid growth created operational strains: dispatch teams spent excessive time on location calls and radio chatter, safety monitoring was often reactive with delayed video, and maintenance issues sometimes caused vehicle downtime.

By deploying Samsara’s real-time tracking, HD dash cams, driver coaching and engine diagnostics, Windy City cut dispatch calls by 30%, saved about 500 phone hours per month, and reduced radio chatter by 70%. Instant video and driver behavior data strengthened safety coaching and raised safety scores, while proactive diagnostics sped repairs and increased vehicle uptime—resulting in faster, safer service for customers.

Windy City Limousine

Tracy Hodge-Raimer

Executive Vice President