Case Study: Uniti Fiber achieves 76% increase in dispatch productivity with Samsara

Uniti Fiber - Customer Case Study

Uniti Fiber is a telecommunications infrastructure provider operating in 20+ states with more than 1.3 million miles of fiber and a mixed fleet of 400+ vehicles, 150 trailers, and construction equipment. After growing through acquisitions, the company struggled to unite disparate fleets, lacked real-time visibility, and relied on manual, time-consuming processes to dispatch technicians and respond to outages.

Partnering with Samsara gave Uniti Fiber real-time GPS tracking and API integrations with Salesforce and Esri, enabling dispatchers to see who’s closest, consolidate jobs, and automate reporting. The solution delivered a 76% increase in dispatch productivity, reduced outage response time from ~25 minutes to mere minutes, saved staffing costs during storm recovery, supported 30% fleet growth, and set the stage for expanded asset tracking and safety tools.

Uniti Fiber

John Hixon

Fleet Manager