Case Study: San Jose Water Company achieves real-time visibility, reduced downtime, and improved operational efficiency with Samsara

San Jose Water Company reduces unplanned downtime with Samsara

San Jose Water Company is a large urban water utility serving over 1 million people with a distributed network of hundreds of facilities, pumps, lift stations, tanks, and other critical infrastructure. The utility needed better real-time visibility and monitoring to maintain safety and reliability, reduce operating costs, prevent unplanned downtime, and support informed capital planning while maintaining high customer service standards.

By deploying Samsara’s platform—integrating power meters, PLCs, sensors, and machine health monitoring—SJW gained live visibility into equipment performance, automated operational efficiency tracking, and continuous vibration and temperature monitoring. The solution improved day-to-day decision making, reduced manual preventative checks and unplanned outages, lowered operating costs, and supported more strategic capital investment for greater overall reliability and customer service.

San Jose Water Company