Case Study: SENIORCARE EMS achieves safer driving, real-time vehicle visibility, and reduced downtime with Samsara

New York City’s Largest Commercial Ambulance Provider Relies on Samsara to Prevent Accidents, Know Exactly Where Their Vehicles Are at All Times, and Minimize Downtime

SeniorCare EMS — New York City’s largest commercial ambulance provider with 200+ vehicles and 1,300+ employees — faced fragmented fleet technology and safety challenges: dash cams that couldn’t upload footage, separate vendors for GPS and wireless, and drivers (many EMTs rather than professional drivers) exhibiting risky behaviors like distracted driving, speeding, and tailgating. These issues made it hard to monitor safety, dispatch the closest unit in real time, and minimize costly downtime.

By consolidating onto Samsara, SeniorCare deployed dual-facing AI dash cams with in-cab alerts and automatic, tagged video uploads, pushed real-time GPS via API into their Vanguard EMS Anyware dispatch system, and enabled diagnostics and battery/fault alerts. The result: measurable reductions in risky driving, faster coaching and exoneration from false claims, accurate live ETAs and trip histories for customers, less downtime, and a responsive partnership that delivered rapid product improvements.

SENIORCARE EMS

Robert Ackerman

Safety Director