Case Study: City of Syracuse achieves 30% fewer citizen calls and real-time snowplow visibility with Samsara

How the City of Syracuse streamlined their snow operations

The City of Syracuse Department of Public Works, serving 140,000+ residents in one of the snowiest U.S. cities, struggled to track plow locations and road service status digitally. Without fleet visibility they faced an overwhelming volume of citizen calls about unplowed streets and property-damage concerns, and needed a way to improve operational efficiency and public transparency.

Samsara provided real-time GPS tracking, auto-uploaded dashcam images, on-demand HD video retrieval, and an Esri-integrated, color-coded public service map, so staff and residents can see plow status instantly. The solution delivered major time savings, a 30% drop in citizen calls about snowplow service, and positioned Syracuse as a technology leader other municipalities now emulate.

City of Syracuse

Corey Dunham

Chief Operating Officer