Case Study: Bob’s Heating and Air Conditioning achieves a 60% reduction in incidents and 400+ technician hours saved with Samsara

How Bob’s Heating and Air Conditioning improved technician safety and productivity

Bob’s Heating and Air Conditioning is a family‑owned HVAC company with more than six decades of experience and a fleet of 300+ vehicles, making it the largest installer and service provider in the Pacific Northwest. Managing such a large fleet created safety, efficiency, and technician engagement challenges—especially amid labor fluctuations and the need to reduce incident rates and vehicle downtime.

Bob’s implemented Samsara’s video-based safety (AI dash cams), the Samsara Fleet mobile app, and remote vehicle diagnostics to monitor behavior, coach drivers with real footage, exonerate innocent drivers, and streamline vehicle retrieval in warehouses. The result: about 270 days without an at‑fault incident, a ~60% decrease in per‑vehicle incident rates, and hundreds of technician hours saved annually (400+), boosting safety, uptime, and morale.

Bob’s Heating and Air Conditioning

Adam Barhan

Business Solutions Manager