Case Study: CDC Delivery achieves faster dispatching, safer drivers, and a 99.1% on-time rate with Samsara

CDC Delivery - Customer Case Study

CDC Delivery is a Maryland- and Virginia‑based carrier running last‑mile and line‑haul routes up and down the East Coast, managing over 400 drivers and 300 vehicles across eight dispatch centers. They struggled with fragmented telematics — inconsistent, non‑real‑time GPS, low‑quality dash cams, theft risk, and hard‑to‑diagnose breakdowns — which made dispatching, driver safety, and customer service increasingly difficult, especially as COVID‑driven demand surged.

By consolidating on Samsara (real‑time GPS, high‑resolution dash cams, Vehicle Gateways with remote engine diagnostics, and live “helicopter” tracking), CDC improved dispatch efficiency and driver coaching, reduced maintenance downtime, recovered a stolen van in under 30 minutes (saving $24,000), and used video to exonerate drivers. The result: higher customer satisfaction, a 5% improvement in delivery status for a key e‑commerce customer, and a 99.1% on‑time score (A+), which unlocked more business.

CDC Delivery

Rob Holderfield

General Manager