Case Study: 1Password saves 16,000 support hours with Salesloft Drift

How 1Password Saved 16,000 Service Agent Hours in Only 6 Months With Drift

1Password, a data protection company serving more than 100,000 businesses, wanted to improve customer support and reduce response and resolution times across its website. Using Salesloft’s Drift platform, the team aimed to create a better experience for visitors while also making life easier for its service agents.

Salesloft implemented Drift AI and live chat so 1Password could automate common questions, route complex issues to agents, and add email fallback when support was offline. In just six months, Salesloft helped 1Password save 16,000 support hours, deflect 75% of support inquiries with AI, achieve a 4.6+ CSAT, and generate 4X+ ROI in pipeline and revenue.

1Password

Katelyn Price

Manager, Marketing Lifecycle, Technology and Operations