Case Study: TeleSpecialists scales credentialing and patient care with Salesforce

TeleSpecialists cuts credentialing time from 45 to 30 days with Salesforce

TeleSpecialists, a telemedicine provider connecting hospitals with specialist doctors, faced an exponential operational challenge as it grew to over 450 hospital partners. Their outdated Zoho CRM and lack of marketing automation could not handle the immense volume of physician credentialing and hospital onboarding, threatening to halt their rapid growth. They turned to Salesforce for a solution.

By implementing Salesforce Sales, Marketing, Slack, Data 360, and MuleSoft, TeleSpecialists unified its entire physician journey and automated key processes. The results for Salesforce were significant: credentialing volume doubled from 9,000 to over 18,000 applications per month, internal credentialing time was cut from 45 days to 30, and marketing engagement rates increased by 10%, all achieved without a proportional increase in headcount.

TeleSpecialists