Case Study: CBT Nuggets achieves faster onboarding and personalized training with Salesforce Marketing Cloud

CBT Nuggets delivers personalized training with Premier+ Success

CBT Nuggets, a provider of video-based IT training, needed a way to deliver the same high-quality, role-specific learning to its own staff while scaling its use of Salesforce. When Cara Conner joined as the sole Salesforce administrator she was essentially a novice and needed both training and fast, reliable support as the company adopted new Salesforce products and expanded the team.

Using Premier+ Success, CBT Nuggets built personalized training plans from a comprehensive online catalog and combined self-paced learning with responsive support. The service allowed rapid onboarding, quick escalation and resolution of a critical Live Agent outage, and ongoing access to training and case support—helping the team implement best practices faster, confidently add new hires, and maintain customer-facing systems.

CBT Nuggets

Cara Conner

Salesforce Developer